ACCOMMODATION
Hotel Accommodation is generally on "run – of – house " basis. However, in the event, if the hotel accommodation in the requested hotel is not available, every effort will be made for an alternate hotel and will be advised accordingly.

TRAVEL DOCUMENTS
Travelers should consult their travel agent about the travel documents and disclosures required. Kukreja group hotels is not responsible for any charges, fee or penalties that subsequently may be imposed by any government agency incurred due to incomplete or incorrect travel documents.

CONFIRMATION
Kukreja group hotels will do its best to give a positive confirmation in maximum 24hrs.

CHILD POLICY
At the time of booking, the number of children accompanying parents should be specified along with the details of their ages to avoid any inconvenience at the time of check-in.

HOTEL CHECK-IN & CHECK-OUT TIME
Normal check-in time on day of arrival is 1400hrs. If client is arriving by an early morning flight and room is needed on arrival, the room should be reserved from the previous night. The check-out time on the day of departure is 1200hrs. If client intends to check-out late, please note that the hotel is entitled to charge additional cost directly from the client accordingly.

PASSENGER COMMENT / COMPLAINTS
It is imperative that any complaints should be made in writing to the respective representative without any delay so that appropriate action can be taken. No Complaints will be entertained after 48rhs.

PAYMENT MODE
All payment will be accepted by the mode of Cash, Demand Draft ,credit card and Cheque.

CANCELLATION POLICY
Cancellation deadline in general for FIT hotel rates are 2 working days prior to arrival date, unless specified otherwise in the tariff or at the time of confirmation. Due to hotel policies it is necessary to charge cancellation fees. All cancellation must be made in writing either by letter, fax or e-mail at our offices. Any cancellation of a guaranteed, reconfirmed reservation will be charged minimum 1 night cancellation charges. Any change of booking within 2 working days is considered as cancellation and the applicable cancellation fees will be levied accordingly.

RESPONSIBILITY
Kukreja group hotels shall not be responsible for any loss, injury or damage resulting from acts of God Dangers, Fire, Breakdown of machinery equipment or vehicles, acts of government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes.

Further kukreja group hotels does not operate nor own any control on any means of transportation, sight seeing , therefore cannot assume any liability in cause of injury loss, damage, delay in any vehicle or for any reason whatsoever, or through acts of default of any supplier or company or person engaged in carrying out the arrangement.

ACCURACY
Although every effort has been made to ensure the accuracy of the information at the time of typing, we cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured in this site. We will off course do our best to inform you about the changes, but prices may be subject to change without notice as well as ownership.

The details and information included in the site are subject to change. All liability for loss, disappointment, negligence or other damages caused by this is hereby excluded.